Refund policy
We want you to love your gear and feel amazing wearing it. If your item isn't quite giving you that "Feel Good" vibe, we're here to help make it right.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Start a Return or Exchange (coming soon)
Eligibility for Returns and Exchanges
To be eligible for a return, your gear must be in the same condition that you received it:
- Unworn and unwashed (trying it on is fine, but please leave the festival-wear for after you decide to keep it!).
- With all original tags still attached.
- In its original packaging.
Return and Exchange Shipping
- If you opt in to Redo Order Protection at checkout, return and exchange shipping is covered for eligible cases.
- If Redo is not selected, return and exchange shipping is the customer's responsibility (exceptions may be made when appropriate).
Damages & Shipping Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if we accidentally sent you the wrong design, contact us immediately at hello@coolshadedesigns.com. We'll get on it right away to make things right.
Non-Returnable Items
We want to keep things fair and straightforward. We cannot accept returns on:
- Sale items or gift cards.
- Custom or personalized products (such as special custom designs or collaborative group orders).
If you have questions or concerns about a specific item, don't hesitate to reach out.
Refunds
Once we receive and inspect your returned item, we'll send you an email to let you know whether your refund has been approved.
If approved, you'll automatically be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at hello@coolshadedesigns.com.