Shipping policy

We know you're excited to catch your next favorite show or head out on an adventure in your new gear! We will work hard to get your order out the door and into your hands as quickly as possible.

Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed directly at checkout. 

Processing & Delivery Times

  • Standard Processing: All standard orders are processed and shipped within 5 business days.

  • Made-to-Order & Custom Gear: If you're ordering a drop-shipped, collaborative, or custom-made item, please allow a little extra time for us to perfect it before shipping.

  • The Weekend Rule: Orders are processed Monday through Friday. We rest up and catch live music on the weekends and holidays, so orders placed then will start processing the following business day.

Please Note: During high-volume seasons (like the holidays or major festival lineups), shipments may lag by a few days. If your order faces a significant delay, we will reach out to you directly via email or text to keep you in the loop.

Tracking Your "Feel Good" Gear

The second your order is packed and ready to fly, we will email you a shipping tracking number. You'll be able to trace your package every step of the way until it lands on your doorstep.

While we wish we could control the weather, Cool Shade Designs is not responsible for mail delays caused by severe weather conditions or carrier service disruptions.

What to Do If Your Package Takes a Detour

If your package is traveling via USPS and seems to have gone missing on its way to you, please note their strict carrier policies for opening investigation cases:

  • First-Class Mail: USPS requires the package to be missing for 30 days before a case can be opened.

  • Priority Mail: USPS requires the package to be missing for 7 days before a case can be opened.

Have Questions?

We’re here to help! If you have any questions at all about your delivery, please drop us a line at hello@coolshadedesigns.com.

To help us spot your message instantly and get back to you faster, please use the subject line: "Shipping Question".